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We’re always here:
Help & Support for
Q Mastercard.

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Q Mastercard FAQs

Getting Started

Managing Your Account

Retailers

Q Plan

Payments & Fees

Using Your Card

Purchases

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Need more help?

Chat with us

You can chat with our Q Mastercard team during the following times:
Monday - Saturday: 8:30am - 6pm
Sunday: closed
Or if you need to check in on an overdue account,
set up a payment plan,
or make a payment,
just hit “Start Chat” anytime, then choose “Overdue Account.”
We’re here 24/7 for these concerns .
Start Chat

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Call us

You can contact our call centre during the following times:

Monday – Saturday: 8:30am – 6pm      Sunday: closed

Are you a Q Mastercard holder?

CALL 0800 119 100

Call +64 9 580 7399 (Overseas)

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

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