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How do I create a Q PLAN?

Please note this article applies to

You will be shown the “swipe to convert to Q PLAN” option underneath your purchase within the Transaction list on your mobile app or My Account.

Once you swipe and click/tap on the convert to QPLAN option you will be shown the 3 choices, including the total interest and monthly instalment amount. Once you choose and agree to the Terms and Conditions your purchase will be converted.

You will then be charged the monthly instalment amount along with any other minimum amount due. You can see these totals on your statement each month.

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241