<path d="M47.2 26.7c-.5 0-.8-.4-.8-.8 0-5.9-2.3-11.5-6.5-15.7S30 3.7 24.1 3.7c-.5 0-.8-.4-.8-.8s.3-.9.8-.9C30.5 2 36.5 4.5 41 9s7 10.5 7 16.9c0 .5-.4.8-.8.8zM33.4 48c-6.5 0-14.5-4-21-10.4-4.8-4.8-8.3-10.4-9.7-15.8C1.2 16.2 2 11.5 5 8.6c1.9-1.9 5.8-2.7 6-2.7.5-.1 1 0 1.5.2.4.2.8.6 1 1.1l4.1 10.2c.2.5.2 1 .1 1.5s-.3.9-.7 1.3l-3 3c-.2.2-.3.3-.3.5s0 .4.1.6v.1s0 .1.1.1c2.8 4.9 6.9 8.9 11.8 11.7l.2.1c.1.1.3.1.5 0 .2 0 .4-.1.5-.3l3-3c.4-.4.8-.6 1.3-.7.5-.1 1-.1 1.4.1l10.3 4.1c.5.2.9.6 1.1 1 .2.4.3 1 .2 1.5 0 .2-.9 4.1-2.7 6-2 1.9-4.8 3-8.1 3zM6.1 9.7C3.6 12.2 3 16.3 4.3 21.3c1.4 5.1 4.7 10.5 9.3 15.1 6.1 6.1 13.7 9.9 19.8 9.9 2.8 0 5.2-.9 6.8-2.5 1.2-1.2 2-4.1 2.3-5.1 0-.1 0-.3-.1-.4l-.3-.3L32 34h-.5c-.2 0-.4.1-.5.3l-3 2.9c-.4.4-.8.6-1.4.7-.5.1-1.1.1-1.6-.2l-.2-.1-.1-.1c-5.1-2.9-9.4-7.2-12.4-12.4l-.1-.1c-.2-.6-.3-1.1-.2-1.6s.4-1 .8-1.4l3-3c.1-.1.2-.3.3-.5v-.6l-4-10.1c0-.1-.1-.2-.3-.3-.1-.1-.3-.1-.4-.1-1.1.3-4 1.1-5.3 2.3z"> Call us You can contact our call centre during the following times: Monday – Friday: 9am – 6pm Sundays: closed *Public Holiday, Friday 29 March: Closed* Are you a Q Mastercard holder? CALL 0800 119 100 Call +64 9 580 7399 (Overseas) <path d="M48.1 44.9 48 21.1c0-.7-.2-1.3-.5-1.9-.3-.6-.7-1.1-1.2-1.6l-4.8-3.8V9.7c-.1-.4-.4-.8-.8-.8h-5.9l-8-6.2c-1.1-.8-2.6-.8-3.7 0l-8 6.2H9.3c-.4 0-.8.4-.8.8v4.2l-4.8 3.7c-.5.4-.9.9-1.2 1.5-.3.7-.5 1.4-.5 2.1v23.7c0 .7.3 1.3.8 1.8.2.2.4.3.6.4.2.2.6.4 1.2.4h40.9c.7 0 1.1-.2 1.4-.4.2-.1.3-.2.4-.4.5-.5.7-1.1.8-1.8zm-44.5-.2V21.1l14.5 12.2L3.7 44.9h-.1v-.2zm42.8-23.5v23.7h-.1L32 33.3l14.4-12.1zm-22.3 9.2c.5-.4 1.3-.4 1.8 0L45 45.8H5l19.1-15.4zm21.2-11.6c.2.2.4.4.6.7l-4.4 3.7v-7.4l3.8 3zM24 3.9c.3-.2.6-.3.9-.3.3 0 .7.1.9.3l6.4 5H17.6l6.4-5zm15.9 6.6v14.1l-9.1 7.7-3.9-3.2c-1.1-.8-2.6-.8-3.7 0l-3.9 3.1-9.2-7.7v-14h29.8zM4.7 18.8l3.8-2.9v7.3l-4.4-3.7c.2-.3.4-.6.6-.7z"/> Write to us If you would prefer to contact us in writing, then please send your correspondence to the following address: Q Mastercard: Columbus Financial Services Ltd Private Bag 94013 Auckland 2241

<path d="M47.2 26.7c-.5 0-.8-.4-.8-.8 0-5.9-2.3-11.5-6.5-15.7S30 3.7 24.1 3.7c-.5 0-.8-.4-.8-.8s.3-.9.8-.9C30.5 2 36.5 4.5 41 9s7 10.5 7 16.9c0 .5-.4.8-.8.8zM33.4 48c-6.5 0-14.5-4-21-10.4-4.8-4.8-8.3-10.4-9.7-15.8C1.2 16.2 2 11.5 5 8.6c1.9-1.9 5.8-2.7 6-2.7.5-.1 1 0 1.5.2.4.2.8.6 1 1.1l4.1 10.2c.2.5.2 1 .1 1.5s-.3.9-.7 1.3l-3 3c-.2.2-.3.3-.3.5s0 .4.1.6v.1s0 .1.1.1c2.8 4.9 6.9 8.9 11.8 11.7l.2.1c.1.1.3.1.5 0 .2 0 .4-.1.5-.3l3-3c.4-.4.8-.6 1.3-.7.5-.1 1-.1 1.4.1l10.3 4.1c.5.2.9.6 1.1 1 .2.4.3 1 .2 1.5 0 .2-.9 4.1-2.7 6-2 1.9-4.8 3-8.1 3zM6.1 9.7C3.6 12.2 3 16.3 4.3 21.3c1.4 5.1 4.7 10.5 9.3 15.1 6.1 6.1 13.7 9.9 19.8 9.9 2.8 0 5.2-.9 6.8-2.5 1.2-1.2 2-4.1 2.3-5.1 0-.1 0-.3-.1-.4l-.3-.3L32 34h-.5c-.2 0-.4.1-.5.3l-3 2.9c-.4.4-.8.6-1.4.7-.5.1-1.1.1-1.6-.2l-.2-.1-.1-.1c-5.1-2.9-9.4-7.2-12.4-12.4l-.1-.1c-.2-.6-.3-1.1-.2-1.6s.4-1 .8-1.4l3-3c.1-.1.2-.3.3-.5v-.6l-4-10.1c0-.1-.1-.2-.3-.3-.1-.1-.3-.1-.4-.1-1.1.3-4 1.1-5.3 2.3z"> Call us You can contact our call centre during the following times: Monday – Saturday: 9am – 6pm Sunday: closed *Public Holiday, Friday 29 March: Closed* Are you a Q Card holder? CALL 0800 117 000 Call +64 9 525 8554 (Overseas) <path d="M48.1 44.9 48 21.1c0-.7-.2-1.3-.5-1.9-.3-.6-.7-1.1-1.2-1.6l-4.8-3.8V9.7c-.1-.4-.4-.8-.8-.8h-5.9l-8-6.2c-1.1-.8-2.6-.8-3.7 0l-8 6.2H9.3c-.4 0-.8.4-.8.8v4.2l-4.8 3.7c-.5.4-.9.9-1.2 1.5-.3.7-.5 1.4-.5 2.1v23.7c0 .7.3 1.3.8 1.8.2.2.4.3.6.4.2.2.6.4 1.2.4h40.9c.7 0 1.1-.2 1.4-.4.2-.1.3-.2.4-.4.5-.5.7-1.1.8-1.8zm-44.5-.2V21.1l14.5 12.2L3.7 44.9h-.1v-.2zm42.8-23.5v23.7h-.1L32 33.3l14.4-12.1zm-22.3 9.2c.5-.4 1.3-.4 1.8 0L45 45.8H5l19.1-15.4zm21.2-11.6c.2.2.4.4.6.7l-4.4 3.7v-7.4l3.8 3zM24 3.9c.3-.2.6-.3.9-.3.3 0 .7.1.9.3l6.4 5H17.6l6.4-5zm15.9 6.6v14.1l-9.1 7.7-3.9-3.2c-1.1-.8-2.6-.8-3.7 0l-3.9 3.1-9.2-7.7v-14h29.8zM4.7 18.8l3.8-2.9v7.3l-4.4-3.7c.2-.3.4-.6.6-.7z"/> Write to us If you would prefer to contact us in writing, then please send your correspondence to the following address: Q Card: Consumer Finance Ltd Private Bag 94013 Auckland 2241

We will be carrying out planned maintenance on some of our systems from 9:00pm on Tuesday 3 September, which will temporarily prevent customers from accessing some of our services. We are aiming to keep disruption to a minimum, thank you for your patience and understanding.

Help and Support

How do I create a Q PLAN?

Please note this article applies to

Q Mastercard

You will be shown the “swipe to convert to Q PLAN” option underneath your purchase within the Transaction list on your mobile app or My Account.

Once you swipe and click/tap on the convert to QPLAN option you will be shown the 3 choices, including the total interest and monthly instalment amount. Once you choose and agree to the Terms and Conditions your purchase will be converted.

You will then be charged the monthly instalment amount along with any other minimum amount due. You can see these totals on your statement each month.

Need more help?

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Q Mastercard

Are you a Q Mastercard holder?

Call +64 9 580 7399 (Overseas)

Q Card

Are you a Q Card holder?

Call +64 9 525 8554 (Overseas)

Help and Support

How do I create a Q PLAN?

Please note this article applies to

Q Mastercard

Need more help?

Call us

Write to us

Call us

Write to us

Quick Links

Help & Support

Things to know

Connect

Q Mastercard:

Q Card:

Are you a cardholder? Please select the card you have:

Are you a merchant?

Are you a cardholder? Please select the card you have:

Are you a merchant?

Help and Support

How do I create a Q PLAN?

Please note this article applies to

Q Mastercard

Need more help?

Call us

Write to us

Call us

Write to us

Quick Links

Help & Support

Things to know

Connect

Q Mastercard:

Q Card:

Are you a cardholder?
Please select the card you have:

Are you a cardholder?
Please select the card you have: