Sometimes things don’t go the way they should. If this happens, please let us know and we’ll do what we can to resolve any concerns you have quickly and fairly. Here you’ll find information about how you can raise an issue with us, how it will be resolved and what to do if you’re still not satisfied.
For Qcard Customers: [email protected]
In the event your complaint is not resolved, just let us know and we’ll escalate your matter to the Complaints Team, who will be in contact with you to discuss your complaint further.
Alternatively, you can contact the Complaints Team on:
Email: [email protected]
Post: Private Bag 94013 Auckland 2241
If we cannot resolve the complaint to your satisfaction, you may contact Financial Services Complaints Limited (FSCL), an independent Financial Ombudsman service approved by the Minister for Consumer Affairs. You will not be charged for this service.
You can also report information about us to the Commerce Commission using the details below: