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Activating your new Q Mastercard

It's easy to activate - select an option below to activate your new card.

Activate using the app

Activate via the app by downloading the app via:

You will need:

  • Your new Q Mastercard
  • Your smart phone
  • The Q Mastercard app

When you login:

  • If you are a first time user, you will need to set a new password, click ‘don’t have one’ and follow the prompts
    • If your device supports, you can also choose to set up a pin or fingerprint access
  • Accept ‘Terms & Conditions’
  • Access ‘Card Activation’
  • Enter your CVC (3 digit number on the back of your card)
  • You can now set up a 4 digit PIN for your card

Activate online

You will need:

  • Your new Q Mastercard
  • Your temporary password that was sent via SMS

When you login:

  • You’ll need to change your password
  • You’ll be asked to enter your CVC (3 digit number on the back of your card) to activate your card
  • And you’ll be able to set a 4 digit PIN for your card

Activate by phone

Activate by calling us 24/7 0800 359 002 in NZ
(or +64 9 580 7328 from overseas).

You will need:

  • Your new Q Mastercard

When you call us:

  • You’ll be asked some security questions to verify your ID
  • Then you’ll be asked to set a 4 digit PIN for your card

Once you activate and sign your card, you’ll get all the benefits of a credit card and long term finance rolled into one, with:

  • 3 months zero interest, zero payments* on every purchase made with your Q Mastercard in-store and online, worldwide.
  • Lending criteria, $50 account fee, Ts&Cs apply 28.95% p.a. applies from the end of the interest and payment free period.
  • Access to Long Term Finance options.^ An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions.
  • Use your Q Mastercard in-store, online, overseas and at ATMs# everywhere Mastercard is accepted.
  • With Q Mastercard you can use Contactless and Apple Pay™, Google Pay™ or Garmin Pay™.
  • You can manage your account online too, simply login to My Account.
Q Mastercard credit card

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
Private Bag 94013
Auckland 2241

Things you should know

Read the Apple Pay Terms of Use here
Read the Google Pay Terms of Use here
Read the Garmin Pay Terms of Use here

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.
Google Pay is a trademark of Google LLC.