Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Your card expires every 3 years at the end of the month indicated on the front of your card. For example, if your expiry date is 01/26 your card will expire on 31 January 2026.
If your card has expired and you have not received your renewal card please contact our Customer Services team to request one
Q Card Holders:
Call 0800 117 000
Q MasterCard Holders:
Call 0800 119 100
You can contact our call centre during the following times:
Monday – Friday: 9am – 6pm Sundays: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday: 9am – 6pm Sunday: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
