Q Mastercard and Q Card credit card
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We will be carrying out planned maintenance on our systems from 10:00pm NZDT on Tuesday 5 December. This may temporarily affect some services; however, we will do our best to keep disruption to a minimum. Thank you for your patience and understanding.

Help and Support

How can I request a credit limit increase?

Please note this article applies to

Q Mastercard

, Q Card

Q Card Holders: we do not offer credit limit increases on Q Card.

Q MasterCard Holders: To apply for a credit limit increase please log in to My Account or the mobile app.

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

Are you a Q Mastercard holder?

CALL 0800 119 100

Call +64 9 580 7399 (Overseas)

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

Are you a Q Card holder?

CALL 0800 117 000

Call +64 9 525 8554 (Overseas)

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

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