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What happens if I fail to make a Q PLAN repayment?

Please note this article applies to

If you fail to make a Q PLAN repayment, then that amount will be overdue; it will not form part of the Q PLAN or Q PLAN Remaining Balance; instead will become part of the Closing Balance of your Account and interest will be calculated and debited to your Account on that overdue amount at the Expired Promotional Rate applying to your Account, from the time it becomes overdue until it is paid in accordance with the Cardholder Terms and Conditions applying to your Account.

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241