Who do I Contact for Refund on Standard Purchase? - Q Cards

If applying for a new Q Mastercard please manually enter your address by selecting 'Address not in List', due to current issues with the address look up functionality.

Help and Support

Who do I contact about a refund/return for a Standard Purchase?

Please note this article applies to

You need to contact the merchant. Any issues with a product, returning a product or requesting a refund for goods received are subject to the retailers terms and conditions and are separate to our finance agreement with you.

Need more help?

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.