If you wish to lodge a complaint, please contact us by email to [email protected] or phone 0800 119 100 or +64 9 580 7399.
If we cannot resolve the complaint to your satisfaction, you may contact Financial Services Complaints Limited (FSCL), an independent Financial Ombudsman service approved by the Minister for Consumer Affairs. You will not be charged for this service.
You can contact FSCL by:
FSCL: Telephone: 0800 347 257 or 04 472 FSCL (04 472 3725)
Email: [email protected]