A Variation Fee is charged when the repayment terms of your contracts are manually altered or “varied”. A Variation can be either a reduction in your payments or having your arrears adjusted. This is a part of the Collections process and can occur when you notify us of not being able to meet your payment obligations.
You can contact our call centre during the following times:
Monday – Saturday 8.30am – 6pm Sundays: closed
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday 8.30am – 6pm Sundays: closed
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
Private Bag 94013
Auckland 2241
Q Mastercard
Q Card