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My name has changed – how do I update this on my account?

Please note this article applies to

A change of name form needs to be completed and returned to us via email or post. Please note that we need the following evidence of your name change:

  1. A copy of relevant documentation (Marriage Certificate, Civil Union Certificate, Birth Certificate, Name Change Certificate or as applicable) along with.
  2. A copy of your acceptable form of Identification which must be in your new legal name. If the ID provided is not a NZ Driver License or NZ Passport, we will require you to provide a certified copy of your passport.

The change of name form can be found here for download.

Q Card Holders:

Please email the completed form and supporting documents to [email protected] or post to:
Consumer Finance Limited
Private Bag 94013
Auckland 2241

Q Mastercard Holders:

Please email the completed form and supporting documents to [email protected] or post to:
Columbus Financial Services Limited
Private Bag 94013
Auckland 2241

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241