Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Q Mastercard Holders:
Call us immediately on 0800 119 100 from NZ or +64 9 580 7399 from overseas and follow the voice prompts to cancel your card. If you cannot call us please go to “My Account” and fill out our online form to cancel your card.
Q Card Holders:
Contact us on 0800 117 000 to request a replacement card.
You can contact our call centre during the following times:
Monday – Friday: 9am – 6pm Sundays: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday: 9am – 6pm Sunday: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
