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Q Mastercard – Why do I need to submit my bank statements through an online login?

Please note this article applies to

We are required by law to verify your income and expenses. The fastest, easiest and most secure way to do that is to follow the online bank statements process. During the application process you will be asked to select your bank account and log in using your credentials so we are able to access your online bank statements. In addition, verifying your income and expenses through Bank Statements Online will result in a quicker application decision than when statements are manually supplied.

Once you’ve logged in, you will choose the bank that your main income goes to and expenses go out of for validation. Your transactional data is shared with us securely so that we can verify your income and expense information.

You’ll get an opportunity to confirm whether the figures produced for income and expenses are accurate, before completing your application.

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241