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What should I do if my card has been lost, stolen or damaged?

Please note this article applies to

Q MasterCard Holders: You can immediately place your card on hold via the mobile app, and then contact us on 0800 119 100 from NZ or +64 9 580 7399 for your card to be cancelled and a replacement card issued.


Q Card Holders: You can contact us on 0800 117 000 from NZ or +64 9 525 8554 from overseas to request a replacement card.

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241