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Why have I not received my statement in the post?

Please note this article applies to

Q MasterCard Holders: By default all statements are sent electronically. You will receive an email notification every month on your statement date prompting you to log in and view & download your statement. You can access up to 12 months statements within My Account, or up to 6 months on the mobile app.

Q Card Holders: If you have registered for e-statements you will recieve an email notification every month on your statement date prompting you to log in to My Account to view & download your statement.

If you wish to receive statements in the post please contact us to arrange this change. Please note that there is a monthly paper statement fee of $1 which will apply.


Q MasterCard Holders: Contact us on 0800 119 100
Q Card Holders: Contact us on 0800 117 000

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Saturday 8.30am – 6pm      Sundays: closed

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday 8.30am – 6pm      Sundays: closed

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
Private Bag 94013
Auckland 2241