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What can I convert into a Q PLAN?

Please note this article applies to

You can convert eligible purchases to a Q PLAN. If a purchase is eligible you will be shown the ‘swipe to convert’ option on your transaction within your mobile app or My Account.

An ‘Eligible Q PLAN Purchase’ means:

  1. a Standard Purchase with at least $250 or more still outstanding at the time you request to convert it to a Q PLAN, including a Standard Purchase that qualifies under a Q Promotion.

  2. However, an Eligible Q PLAN Purchase does not include:

  • any transaction that is the subject of Long Term Finance, a Cash Advance or a Balance Transfer.

  • any Standard Purchase which, if converted, would mean the transactions that are the subject of a Q PLAN, would be 80% or more of your Credit Limit. This means that while you may have multiple Q PLANs you can only use 80% of your total Credit Limit towards Q PLAN or other Fixed Instalments. If there is still sufficient available credit, but this 80% threshold has been met no purchases will be eligible to convert until the threshold is less than 80%.

  • any Standard Purchase for which the original transaction date is not within 30 days of the day you request to convert it to a Q PLAN.

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241