Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Q Mastercard Holders:
Yes, You can update your details by logging in to My Account, clicking ‘Account details’ and updating your address, phone and email. Please note that you may only change contact information once in a 24 hour period; this means that you can update either your phone or email and will have to wait 24 hours before updating any other information. This is a security measure aimed at protecting
Q Card Holders:
Please contact us on 0800 117 000 to update your contact information.
You can contact our call centre during the following times:
Monday – Friday: 9am – 6pm Sundays: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday: 9am – 6pm Sunday: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
