Help and Support for Q Card

Q Card FAQs

Need more help?

Call us

You can contact our call centre during the following times:

Monday - Saturday: 9am – 6pm     Sunday: closed

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Looking for Q Mastercard FAQs?

For Q Mastercard customers, whether it's getting started with your application, activating your card, or learning how to make the most of your Q Mastercard, explore some of our Frequently Asked Questions.

So we can tailor your visit, please let us know which card you’re after:
Q Mastercard

For new & existing customers

Q Card

For existing customers only