<path d="M47.2 26.7c-.5 0-.8-.4-.8-.8 0-5.9-2.3-11.5-6.5-15.7S30 3.7 24.1 3.7c-.5 0-.8-.4-.8-.8s.3-.9.8-.9C30.5 2 36.5 4.5 41 9s7 10.5 7 16.9c0 .5-.4.8-.8.8zM33.4 48c-6.5 0-14.5-4-21-10.4-4.8-4.8-8.3-10.4-9.7-15.8C1.2 16.2 2 11.5 5 8.6c1.9-1.9 5.8-2.7 6-2.7.5-.1 1 0 1.5.2.4.2.8.6 1 1.1l4.1 10.2c.2.5.2 1 .1 1.5s-.3.9-.7 1.3l-3 3c-.2.2-.3.3-.3.5s0 .4.1.6v.1s0 .1.1.1c2.8 4.9 6.9 8.9 11.8 11.7l.2.1c.1.1.3.1.5 0 .2 0 .4-.1.5-.3l3-3c.4-.4.8-.6 1.3-.7.5-.1 1-.1 1.4.1l10.3 4.1c.5.2.9.6 1.1 1 .2.4.3 1 .2 1.5 0 .2-.9 4.1-2.7 6-2 1.9-4.8 3-8.1 3zM6.1 9.7C3.6 12.2 3 16.3 4.3 21.3c1.4 5.1 4.7 10.5 9.3 15.1 6.1 6.1 13.7 9.9 19.8 9.9 2.8 0 5.2-.9 6.8-2.5 1.2-1.2 2-4.1 2.3-5.1 0-.1 0-.3-.1-.4l-.3-.3L32 34h-.5c-.2 0-.4.1-.5.3l-3 2.9c-.4.4-.8.6-1.4.7-.5.1-1.1.1-1.6-.2l-.2-.1-.1-.1c-5.1-2.9-9.4-7.2-12.4-12.4l-.1-.1c-.2-.6-.3-1.1-.2-1.6s.4-1 .8-1.4l3-3c.1-.1.2-.3.3-.5v-.6l-4-10.1c0-.1-.1-.2-.3-.3-.1-.1-.3-.1-.4-.1-1.1.3-4 1.1-5.3 2.3z"> Call us You can contact our call centre during the following times: Monday – Saturday 8.30am – 6pm Sundays: closed Are you a Q Mastercard holder? CALL 0800 119 100 Call +64 9 580 7399 (Overseas) <path d="M48.1 44.9 48 21.1c0-.7-.2-1.3-.5-1.9-.3-.6-.7-1.1-1.2-1.6l-4.8-3.8V9.7c-.1-.4-.4-.8-.8-.8h-5.9l-8-6.2c-1.1-.8-2.6-.8-3.7 0l-8 6.2H9.3c-.4 0-.8.4-.8.8v4.2l-4.8 3.7c-.5.4-.9.9-1.2 1.5-.3.7-.5 1.4-.5 2.1v23.7c0 .7.3 1.3.8 1.8.2.2.4.3.6.4.2.2.6.4 1.2.4h40.9c.7 0 1.1-.2 1.4-.4.2-.1.3-.2.4-.4.5-.5.7-1.1.8-1.8zm-44.5-.2V21.1l14.5 12.2L3.7 44.9h-.1v-.2zm42.8-23.5v23.7h-.1L32 33.3l14.4-12.1zm-22.3 9.2c.5-.4 1.3-.4 1.8 0L45 45.8H5l19.1-15.4zm21.2-11.6c.2.2.4.4.6.7l-4.4 3.7v-7.4l3.8 3zM24 3.9c.3-.2.6-.3.9-.3.3 0 .7.1.9.3l6.4 5H17.6l6.4-5zm15.9 6.6v14.1l-9.1 7.7-3.9-3.2c-1.1-.8-2.6-.8-3.7 0l-3.9 3.1-9.2-7.7v-14h29.8zM4.7 18.8l3.8-2.9v7.3l-4.4-3.7c.2-.3.4-.6.6-.7z"/> Write to us If you would prefer to contact us in writing, then please send your correspondence to the following address: Q Mastercard: Columbus Financial Services Ltd Private Bag 94013 Auckland 2241

<path d="M47.2 26.7c-.5 0-.8-.4-.8-.8 0-5.9-2.3-11.5-6.5-15.7S30 3.7 24.1 3.7c-.5 0-.8-.4-.8-.8s.3-.9.8-.9C30.5 2 36.5 4.5 41 9s7 10.5 7 16.9c0 .5-.4.8-.8.8zM33.4 48c-6.5 0-14.5-4-21-10.4-4.8-4.8-8.3-10.4-9.7-15.8C1.2 16.2 2 11.5 5 8.6c1.9-1.9 5.8-2.7 6-2.7.5-.1 1 0 1.5.2.4.2.8.6 1 1.1l4.1 10.2c.2.5.2 1 .1 1.5s-.3.9-.7 1.3l-3 3c-.2.2-.3.3-.3.5s0 .4.1.6v.1s0 .1.1.1c2.8 4.9 6.9 8.9 11.8 11.7l.2.1c.1.1.3.1.5 0 .2 0 .4-.1.5-.3l3-3c.4-.4.8-.6 1.3-.7.5-.1 1-.1 1.4.1l10.3 4.1c.5.2.9.6 1.1 1 .2.4.3 1 .2 1.5 0 .2-.9 4.1-2.7 6-2 1.9-4.8 3-8.1 3zM6.1 9.7C3.6 12.2 3 16.3 4.3 21.3c1.4 5.1 4.7 10.5 9.3 15.1 6.1 6.1 13.7 9.9 19.8 9.9 2.8 0 5.2-.9 6.8-2.5 1.2-1.2 2-4.1 2.3-5.1 0-.1 0-.3-.1-.4l-.3-.3L32 34h-.5c-.2 0-.4.1-.5.3l-3 2.9c-.4.4-.8.6-1.4.7-.5.1-1.1.1-1.6-.2l-.2-.1-.1-.1c-5.1-2.9-9.4-7.2-12.4-12.4l-.1-.1c-.2-.6-.3-1.1-.2-1.6s.4-1 .8-1.4l3-3c.1-.1.2-.3.3-.5v-.6l-4-10.1c0-.1-.1-.2-.3-.3-.1-.1-.3-.1-.4-.1-1.1.3-4 1.1-5.3 2.3z"> Call us You can contact our call centre during the following times: Monday – Saturday 8.30am – 6pm Sundays: closed Are you a Q Card holder? CALL 0800 117 000 Call +64 9 525 8554 (Overseas) <path d="M48.1 44.9 48 21.1c0-.7-.2-1.3-.5-1.9-.3-.6-.7-1.1-1.2-1.6l-4.8-3.8V9.7c-.1-.4-.4-.8-.8-.8h-5.9l-8-6.2c-1.1-.8-2.6-.8-3.7 0l-8 6.2H9.3c-.4 0-.8.4-.8.8v4.2l-4.8 3.7c-.5.4-.9.9-1.2 1.5-.3.7-.5 1.4-.5 2.1v23.7c0 .7.3 1.3.8 1.8.2.2.4.3.6.4.2.2.6.4 1.2.4h40.9c.7 0 1.1-.2 1.4-.4.2-.1.3-.2.4-.4.5-.5.7-1.1.8-1.8zm-44.5-.2V21.1l14.5 12.2L3.7 44.9h-.1v-.2zm42.8-23.5v23.7h-.1L32 33.3l14.4-12.1zm-22.3 9.2c.5-.4 1.3-.4 1.8 0L45 45.8H5l19.1-15.4zm21.2-11.6c.2.2.4.4.6.7l-4.4 3.7v-7.4l3.8 3zM24 3.9c.3-.2.6-.3.9-.3.3 0 .7.1.9.3l6.4 5H17.6l6.4-5zm15.9 6.6v14.1l-9.1 7.7-3.9-3.2c-1.1-.8-2.6-.8-3.7 0l-3.9 3.1-9.2-7.7v-14h29.8zM4.7 18.8l3.8-2.9v7.3l-4.4-3.7c.2-.3.4-.6.6-.7z"/> Write to us If you would prefer to contact us in writing, then please send your correspondence to the following address: Q Card: Consumer Finance Ltd Private Bag 94013 Auckland 2241

Help and Support

Q Card – How do I authorise someone to access my account information?

Please note this article applies to

Q Card

To provide an individual on-going authority to access your account information you will need to complete an Authority Form.

These details will be recorded and will allow us to identify the authorised person on occasions when they contact us to discuss your account.

Please note that an authorised person can discuss your account with us but are unable to make changes to your account.

Need more help?

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.