Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
To provide an individual on-going authority to access your account information you will need to complete an Authority Form.
These details will be recorded and will allow us to identify the authorised person on occasions when they contact us to discuss your account.
Please note that an authorised person can discuss your account with us but are unable to make changes to your account.
You can contact our call centre during the following times:
Monday – Friday: 9am – 6pm Sundays: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday: 9am – 6pm Sunday: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
