What can I convert into a Q PLAN?
You can convert eligible purchases to a Q PLAN. If a purchase is eligible you will be shown the ‘swipe to convert’ option on your transaction within your mobile app or My Account. An ‘Eligible Q PLAN Purchase’ means: a Standard Purchase with at least $250 or more still outstanding at the time you request […]
Are there any fees or interest charges for using Q PLAN?
There are no fees for setting up a Q PLAN, however there are interest charges. The interest differs depending on the plan you choose, and forms part of the Instalment amount each month. You are shown the total interest amount at the time you convert the purchase. The instalment interest amount is also reflected on […]
What is Q PLAN?
Q PLAN is a feature of Q Mastercard that allows you to enjoy a longer period to pay for those bigger purchases. It lets you convert purchases of $250 or more into a Fixed Instalment plan over 9, 12 or 15 months, with a much lower interest rate than for expired Standard Purchases.
How can I request a credit limit increase?
Q Card: we do not offer credit limit increases on Q Card. Q Mastercard: To apply for a credit limit increase please log in to My Account or the mobile app.
Specific Conditions Relating to Notices and Disputes
I/We may ask my/our Bank to reverse a direct debit up to 120 calendar days after the debit is made if: i. I/we don’t receive a written notice of the amount and date of the direct debit from the Initiator; or ii. I/we receive a written notice but the amount or the date of debiting […]
Q Mastercard – How do I apply?
Apply online You can apply for a Q MasterCard directly by clicking here. If you’re approved, you can make purchases straight away by adding the digital card to Apple Pay, Google Pay, or Garmin Pay. In the meantime, you’ll receive your physical card in the mail within 10 business days. Apply in-store If you’re […]
Q Card – Who else has access to the information in My Account?
My Account is only accessible using the Login ID and password you choose. Only people with this information will be able to access your account.
Q Card – What can I do in My Account?
Using My Account, you can: – View a summary of your plans and payments – Update your contact details – Nominate an Authorised Person – Set or change your PIN – Change your password
Q Card – I’ve lost my card – what should I do?
Please phone our Customer Service centre on 0800 117 000 for your stolen card to be cancelled and a new card issued.
Q Card – I receive my statements by email. Can I opt in for paper statements?
Yes. You can opt into paper statements under the ‘My Statements’ tab in My Account. Good planets are hard to find. Please consider the environment before opting back in for paper statements.