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Specific Conditions Relating to Notices and Disputes

Please note this article applies to

    1. I/We may ask my/our Bank to reverse a direct debit up to 120 calendar days after the debit is made if:
        1. i. I/we don’t receive a written notice of the amount and date of the direct debit from the Initiator; or
          ii. I/we receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.

       

      1. The Initiator may only send a direct debit if you have:
        1. i. asked the Initiator to send it; and
          ii. agreed to the amount of the direct debit of the debit.

        The Initiator is required to give you a written notice of the amount
        If the Bank dishonours a direct debit but the Initiator sends the direct debit again within 5 business days of the dishonour, the Initiator is not required to give you a second notice of the amount and date of the direct debit.

     

      1. I/We may stop payment of any direct debit to be initiated under this Authority by the Initiator by giving written notice
        to the Initiator at least 2 working days prior to the direct debit being paid by the Bank.

     

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If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

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You can contact our call centre during the following times:

Monday – Saturday 8.30am – 6pm      Sundays: closed

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Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday 8.30am – 6pm      Sundays: closed

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
Private Bag 94013
Auckland 2241