Why have I been charged a Statement Reissue fee?
The Q Card Statement Reissue Fee is charged whenever a Q Card statement is reissued. The fee is $7.50 for up to 5 statements, then $1 per statement thereafter, payable on each request for additional statement copies. Fee correct as at 4 June 2015.
Why have I been charged a $16.50 Variation fee?
A Variation Fee is charged when the repayment terms of your contracts are manually altered or “varied”. A Variation can be either a reduction in your payments or having your arrears adjusted. This is a part of the Collections process and can occur when you notify us of not being able to meet your payment […]
Why have I been charged a $16.50 Payment Arrangement fee?
A Payment Arrangement Fee of $16.50 is charged for all payment arrangements made on accounts which are in arrears.
Why have I been charged a $15 Arrears fee?
Arrears fees are charged to partially recover costs to the business that are incurred when customers do not make repayments on time. A message is automatically printed on the statement when customers fall into arrears.
Why have I been charged a $10 Replacement Card fee
The $10.00 Replacement Card Fee is charged to the account when a replacement Q Card is issued. Fee correct as at 5th March 2012.
Who do I contact about a refund/return for a Standard Purchase?
You need to contact the merchant. Any issues with a product, returning a product or requesting a refund for goods received are subject to the retailers terms and conditions and are separate to our finance agreement with you.
Who do I contact about a refund/return for a Long Term Finance Transaction?
You need to contact the retailer. Any issues with a product, its delivery or a refund are subject to the retailers terms and conditions and are separate to our finance agreement with you. Long Term Finance means Finance options including a Flexi Payment Purchase and a Fixed Instalment that we may offer from time […]
What should I do if my card has been lost, stolen or damaged?
Q MasterCard Holders: You can immediately place your card on hold via the mobile app, and then contact us on 0800 119 100 from NZ or +64 9 580 7399 for your card to be cancelled and a replacement card issued. Q Card Holders: You can contact us on 0800 117 000 from NZ or […]
What Long Term Finance deals are available?
Please go to Q Deals to see what offers are currently available
My name has changed – how do I update this on my account?
A change of name form needs to be completed and returned to us via email or post. Please note that we need the following evidence of your name change: A copy of relevant documentation (Marriage Certificate, Civil Union Certificate, Birth Certificate, Name Change Certificate or as applicable) along with. A copy of your acceptable form […]
