Q Card – Can I receive my statements by email?
Yes. Register under the ‘My Statements’ tab in My Account.
Q Card – Can I get cash out on my card?
Q Card does not currently offer a cash withdrawal service.
Q Card – Can I choose my login details?
You can choose any login ID you wish as long as it is available.
Q Mastercard – What if I am still in the same position in three months’ time?
If in three months’ time you find that your situation hasn’t changed or hasn’t improved to a point where you’re able to continue repayments, your account will be reassessed and we’ll be happy to discuss additional options.
Q Mastercard – What do I do if I am going through some financial hardship?
If you would like to discuss a solution to your current financial situation please phone our Collections team on 0800 499 299.
Q Mastercard – What are your working hours?
Our normal operating hours are as follows: Monday – Saturday 8.30am – 6pm Sundays: closed
Q Mastercard – Why do I need to submit my bank statements through an online login?
We are required by law to verify your income and expenses. The fastest, easiest and most secure way to do that is to follow the online bank statements process. During the application process you will be asked to select your bank account and log in using your credentials so we are able to access your […]
Q Mastercard – What are acceptable forms of ID when applying?
When applying for a Q Mastercard you must have either: New Zealand Driver Licence, New Zealand passport, Australian passport, Or other nationality passport* with a valid NZ Residency Visa (* instore only). In addition, if you apply using any passport other than a New Zealand passport you must also have proof of address that is […]
Why haven’t I been receiving promotional mail?
We send promotional mail via text, email and post to all customers who have opted-in for receiving marketing material. Please contact us to opt in to your preferred channel on the below numbers: Q MasterCard Holders 0800 119 100 Q Card Holders 0800 117 000
Why have I received an Overdue letter?
Why have I received an Overdue letter? An overdue letter is sent at each stage of the arrears process. If you have received an overdue letter it means that your payment has not been received on or before your due date for the total amount due.If you have not yet made your monthly payment please […]