Q Card – How do I authorise someone to access my account information?
To provide an individual on-going authority to access your account information you will need to complete an Authority Form. These details will be recorded and will allow us to identify the authorised person on occasions when they contact us to discuss your account. Please note that an authorised person can discuss your account with us […]
How do I apply for financial hardship?
Q MasterCard Holders: To apply for hardship, send us an enquiry using this form and one of our team will be in contact with you to discuss your options. Or if you’d like to speak directly to one of our friendly customer service representatives by calling 0800 990 073. Q Card Holders: To apply for […]
How can I tell if a store accepts my card?
Standard Purchases Q Card Holders: To find out which merchants accept Q Card you can locate them on the merchant finder here, or you can confirm with the merchant directly. Q MasterCard Holders: Q Mastercard is accepted everywhere Mastercard is accepted, worldwide. There is no need to confirm. Long Term Finance To find out which […]
How can I pay?
View our repayment options here.
How can I cancel my Long-Term Finance purchase(s) on delayed delivery?
If you wish to cancel a Long-Term Finance purchase on delayed delivery, you must contact the merchant where the purchase was made directly and request the merchant cancels the transaction on your behalf. Please note – cancellation of the transaction will be subject to the merchant’s cancellation policy.
Can you help me file a claim with a liquidator?
No, you will need to file the claim with the liquidator yourself however, we are happy to provide you confirmation of your Long Term Finance purchase or a copy of your statement if you cannot locate a copy. Insolvency.govt.nz also has helpful information on what to do when you are owed money or awaiting […]
Can I view my transactions in My Account?
Yes, you can see a summary of your transactions.
How do I update my contact details?
Q Mastercard Holders: Yes, You can update your details by logging in to My Account, clicking ‘Account details’ and updating your address, phone and email. Please note that you may only change contact information once in a 24 hour period; this means that you can update either your phone or email and will have to […]
Can I make a payment via cheque?
We do not accept payments via cheque. Please use one of our other accepted payment methods such as online banking, automatic payments or Direct Debit. Contact your bank to discuss the option that best suits you.
Q Mastercard – Activate your card
Activating your new Q Mastercard It’s easy to activate – select an option below to activate your new card. Activate using the app Activate via the app by downloading the app via: App Store for iPhone Google Play for Android You will need: Your new Q Mastercard Your smart phone The Q Mastercard app When […]
