Q Card – Can I choose my login details?
You can choose any login ID you wish as long as it is available.
Q Mastercard – What if I am still in the same position in three months’ time?
If in three months’ time you find that your situation hasn’t changed or hasn’t improved to a point where you’re able to continue repayments, your account will be reassessed and we’ll be happy to discuss additional options.
Q Mastercard – What do I do if I am going through some financial hardship?
If you would like to discuss a solution to your current financial situation please phone our Collections team on 0800 499 299.
Q Mastercard – What are your working hours?
Our normal operating hours are as follows: Monday – Saturday 8.30am – 6pm Sundays: closed
Q Mastercard – Why do I need to submit my bank statements through an online login?
We are required by law to verify your income and expenses. The fastest, easiest and most secure way to do that is to follow the online bank statements process. During the application process you will be asked to select your bank account and log in using your credentials so we are able to access your […]
Q Mastercard – What are acceptable forms of ID when applying?
When applying for a Q Mastercard you must have either: New Zealand Driver Licence, New Zealand passport, Australian passport, Or other nationality passport* with a valid NZ Residency Visa (* instore only). In addition, if you apply using any passport other than a New Zealand passport you must also have proof of address that is […]
Why haven’t I been receiving promotional mail?
We send promotional mail via text, email and post to all customers who have opted-in for receiving marketing material. Please contact us to opt in to your preferred channel on the below numbers: Q MasterCard Holders 0800 119 100 Q Card Holders 0800 117 000
Why have I received an Overdue letter?
An overdue letter is sent at each stage of the arrears process. If you have received an overdue letter it means that your payment has not been received on or before your due date for the total amount due. If you have not yet made your monthly payment please do so immediately. If you are […]
Why have I not received my statement in the post?
Q MasterCard Holders: By default all statements are sent electronically. You will receive an email notification every month on your statement date prompting you to log in and view & download your statement. You can access up to 12 months statements within My Account, or up to 6 months on the mobile app. Card Holders: […]
Why have I been charged interest?
Interest accrues on the unpaid owing balance of all transactions on the account that are interest-bearing. Interest is calculated daily on an annual basis (365 days per year). Interest is applied on the statement date and forms part of the closing balance for payment on your next due date.
