Cancelling your Card

Cancellation under the Credit Contracts and Consumer Finance Act

The Credit Contracts and Consumer Finance Act 2003 provides you with a limited right to cancel your Q Card Account. Strict time limits apply. You are entitled to cancel your Card Account by giving written notice to us within:

  • 5 working days after you receive the Initial Disclosure Statement by hand; or
  • 7 working days after the Initial Disclosure Statement is sent to you by electronic means (for example, by email); or
  • 9 working days after the Initial Disclosure Statement is sent to you by post.

The Initial Disclosure Statement is the document we provide you which sets out key information about your Q Card Account. For more information about how to cancel your Card and what you may have to pay if you cancel refer to the Initial Disclosure Statement.

Cancellation under the Q Card Terms and Conditions

If you are outside the statutory cancellation period under the Credit Contracts and Consumer Finance Act 2003, you are still able to cancel your Q Card Account.

You can cancel your Q Card at any time in accordance with the Q Card Terms and Conditions by calling us on 0800 117 000 or writing to us and returning your Q Card to us. If you cancel your Q Card you will still be liable for all transactions made up until that time in accordance with the Q Card Terms and Conditions and the outstanding balance will immediately become due and payable.

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Please select the Q Card you have

Don’t have a Q Card? Apply Today