Q Card – I have forgotten my Login ID
Go here and follow the instructions, you will need your Q Card handy.
How do I read my statement?
For Q Mastercard Holders: You can access your statements directly from the Q MasterCard app home page and access the last 6 months’ worth of statements. For statements older than 6 months, please contact us For Q Card Holders: You can access the last 12 months of statements by logging in to My Account.
Q Card – How do I get set up for My Account?
Register for My Account here. You will need your Q Card handy.
Q Card – How do I decrease my credit limit?
You can request to decrease your credit limit within the Q Card app, or by contacting us.
Q Card – How do I access My Account?
To log on to My Account please go to the login screen here: Q Card My Account Login Screen. You will need to enter your Login ID and password and click submit.
Q Card – Can I spend over my credit limit?
Your credit limit is the maximum amount of credit available for you to use. Purchases over your credit limit will be declined automatically at the point of sale.
Q Mastercard – Can I shop without my card?
We recommend taking your Q Card with you everywhere, however if you forget your Card you’ll need to provide some identification to the sales person, and we’ll need to speak to you over the phone. To shop without your card you’ll need to present any ONE of the following: * NZ Passport * Australian Passport […]
Can I shop online with my card?
Q Card: You can use your Q Card at selected online stores. Please see here for the latest merchants that accept Q Card online. Q Mastercard: Your Q Mastercard is accepted anywhere Mastercard is accepted worldwide, in-store and online.
Q Card – Can I receive my statements by email?
Yes. Register under the ‘My Statements’ tab in My Account.
Q Card – Can I get cash out on my card?
Q Card does not currently offer a cash withdrawal service.
