How do I stay safe from scams?

Scams are often sophisticated, so it’s important to stay alert. Never click on a link in an email, and never share your card number, account number, PIN number, your CVC or a One Time Code with anyone. For more hints and tips, and to find out more on Cyber Security, click here.

Q Card – Does Q Card have a mobile app?

No, the Q Card mobile app has been retired. To continue to manage you Q Card account online, please visit My Account where you can view your monthly statement, your Q Card transactions, as well as update your contact details.

What happens if I fail to make a Q PLAN repayment?

If you fail to make a Q PLAN repayment, then that amount will be overdue; it will not form part of the Q PLAN or Q PLAN Remaining Balance; instead will become part of the Closing Balance of your Account and interest will be calculated and debited to your Account on that overdue amount at […]

How do I pay my Q PLAN instalments?

You pay your Q PLAN instalments in the same way you make other payments to your account. Instalment amounts will form part of the amount due each month.

Can I cancel a Q PLAN at any time?

You can cancel a Q PLAN at any time by calling us on 0800 119 100. Cancellations can take up to 5 business days to reflect. Please note that a cancelled Q PLAN purchase will become interest bearing at the Standard Interest Rate of 28.95% p.a. immediately, and will form part of your owing balance […]

How do I create a Q PLAN?

You will be shown the “swipe to convert to Q PLAN” option underneath your purchase within the Transaction list on your mobile app or My Account. Once you swipe and click/tap on the convert to QPLAN option you will be shown the 3 choices, including the total interest and monthly instalment amount. Once you choose […]

What can I convert into a Q PLAN?

You can convert eligible purchases to a Q PLAN. If a purchase is eligible you will be shown the ‘swipe to convert’ option on your transaction within your mobile app or My Account. An ‘Eligible Q PLAN Purchase’ means: a Standard Purchase with at least $250 or more still outstanding at the time you request […]