I’ve received an SMS from Q, but it looks suspicious?
Do not respond and do not click on any links. If in doubt report it. For more information on Cyber Security, click here.
I’ve received an email from Q, but it looks suspicious?
Do not respond and do not click on any links. If in doubt report it. For more information on Cyber Security, click here.
How do I stay safe from scams?
Scams are often sophisticated, so it’s important to stay alert. Never click on a link in an email, and never share your card number, account number, PIN number, your CVC or a One Time Code with anyone. For more hints and tips, and to find out more on Cyber Security, click here.
Q Card – Does Q Card have a mobile app?
No, the Q Card mobile app has been retired. To continue to manage you Q Card account online, please visit My Account where you can view your monthly statement, your Q Card transactions, as well as update your contact details.
What happens if I fail to make a Q PLAN repayment?
If you fail to make a Q PLAN repayment, then that amount will be overdue; it will not form part of the Q PLAN or Q PLAN Remaining Balance; instead will become part of the Closing Balance of your Account and interest will be calculated and debited to your Account on that overdue amount at […]
How do I pay my Q PLAN instalments?
You pay your Q PLAN instalments in the same way you make other payments to your account. Instalment amounts will form part of the amount due each month.
Can I cancel a Q PLAN at any time?
You can cancel a Q PLAN at any time by calling us on 0800 119 100. Cancellations can take up to 5 business days to reflect. Please note that a cancelled Q PLAN purchase will become interest bearing at the Standard Interest Rate of 28.95% p.a. immediately, and will form part of your owing balance […]
Can I convert a purchase to a Q PLAN at any time?
A purchase can only be converted to a Q PLAN when the original transaction date is within 30 days of the day you request to convert it to a Q PLAN.
How do I create a Q PLAN?
You will be shown the “swipe to convert to Q PLAN” option underneath your purchase within the Transaction list on your mobile app or My Account. Once you swipe and click/tap on the convert to QPLAN option you will be shown the 3 choices, including the total interest and monthly instalment amount. Once you choose […]
What can I convert into a Q PLAN?
You can convert eligible purchases to a Q PLAN. If a purchase is eligible you will be shown the ‘swipe to convert’ option on your transaction within your mobile app or My Account. An ‘Eligible Q PLAN Purchase’ means: a Standard Purchase with at least $250 or more still outstanding at the time you request […]
