An overdue letter is sent at each stage of the arrears process.

If you have received an overdue letter it means that your payment has not been received on or before your due date for the total amount due.
If you have not yet made your monthly payment please do so immediately.

If you are unable to make your payment please phone our Collections team on 0800 499 299, Monday-Friday 8.30am to 5.00pm to discuss your situation.

Or if you need to check in on an overdue account, set up a payment plan, or make a payment, just hit “Start Chat” anytime—then choose “Overdue Account.” We’re here 24/7.