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How do I make a payment arrangement?

Please note this article applies to

Q Mastercard

To discuss a payment arrangement please phone our Collections team on 0800 499 299, Monday-Friday 8.30am to 5.00pm.

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Saturday 8.30am – 6pm      Sundays: closed

Are you a Q Mastercard holder?

CALL 0800 119 100

Call +64 9 580 7399 (Overseas)

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday 8.30am – 6pm      Sundays: closed

Are you a Q Card holder?

CALL 0800 117 000

Call +64 9 525 8554 (Overseas)

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
Private Bag 94013
Auckland 2241

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