How do I Make a Q Mastercard Payment Arrangement? - Q Cards

We are currently experiencing technical issues affecting several customer-facing and internal systems, including:
• Web Self Service • Long Term Finance purchases in-store • LTFO v2 – Long Term Finance purchases online • Mobile app
Our contact centre also has limited system access and can only assist with general enquiries. At this time, we may not be able to respond to all phone queries. We’re working hard to resolve these issues as quickly as possible and sincerely apologise for the inconvenience.

Help and Support

How do I make a payment arrangement?

Please note this article applies to

Q Mastercard

To discuss a payment arrangement please phone our Collections team on 0800 499 299, Monday-Friday 8.30am to 5.00pm.

Need more help?

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.