Contact us - Q Cards

You are protected by responsible lending laws. Because of these protections, the recommendations given to you by us about our products are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed. You may want to consider getting independent financial advice.

Lost or Stolen Cards

If you are concerned that your card has been lost, stolen or used fraudulently please call us immediately so that we can cancel your Card and arrange a new one for you.

Q Mastercard Holders: 0800 119 100 or +64 9 580 7399 if you are overseas.

Q Card Holders: 0800 117 000 or +64 9 525 8554 if you are overseas.

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.