You are protected by responsible lending laws. Because of these protections, the recommendations given to you by us about Q Card are not regulated financial advice.  This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed. You may want to consider getting independent financial advice.

Phone: 0800 117 000

OR CALL 0064 9 525 8554 FROM OVERSEAS



Monday 8:30am - 6:00pm
Tuesday 8:30am - 6:00pm
Wednesday 8:30am - 6:00pm
Thursday 8:30am - 6:00pm
Friday 8:30am - 6:00pm
Saturday 9:00am - 6:00pm
Sunday 9:00am - 6:00pm


To change account details or to obtain your balance, transaction and payment information please go to  our secure Web Self Service. To view your balance, there is also Q Card App which you can download from the Apple or Google Play App Stores. Alternatively, you can contact our Customer Services team using the phone number on the left or the form below.

For security reasons, please use this form for general enquiries, feedback, and suggestions only. We’ll aim to respond to you within two business days.

If you have a confidential or account specific enquiry, please phone us on 0800 117 000.


By continuing to browse this site, you agree to the terms of our Privacy Policy, including providing us with the consents contained therein, and our use of cookies. You can review our Privacy Policy page to find out more about how we collect, disclose, use, store or otherwise handle Personal Information and how we use cookies.

Please select the Q Card you have



Q Card

qcard select


Q Mastercard

qmc select

Don’t have a Q Card? Apply Today

Please select the Q Card you have

Don’t have a Q Card? Apply Today