Call Us

Phone: 0800 117 000

OR CALL 0064 9 525 8554 FROM OVERSEAS

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NZ BASED CALL CENTRE OPERATING HOURS:

Monday 8:30am - 6:00pm
Tuesday 8:30am - 6:00pm
Wednesday 8:30am - 6:00pm
Thursday 8:30am - 9:00pm
Friday 8:30am - 9:00pm
Saturday 9:00am - 6:00pm
Sunday 9:00am - 6:00pm

CONTACT US

To change account details or to obtain your balance, transaction and payment information please go to  our secure Web Self Service. To view your balance, there is also Q Card App which you can download from the Apple or Google Play App Stores. Alternatively, you can contact our Customer Services team using the phone number on the left or the form below.

For security reasons, please use this form for general enquiries, feedback, and suggestions only. We’ll aim to respond to you within two business days.

If you have a confidential or account specific enquiry, please phone us on 0800 117 000.