Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
For all general enquiries, please contact our Customer Services team on 0800 119 100 or +64 9 580 7399 from overseas.
For all payment arrangements or hardship queries, please contact our Customer Support team on 0800 990 073 or +64 9 580 3450 from overseas.
You can contact our call centre during the following times:
Monday – Friday: 9am – 6pm Sundays: closed
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday: 9am – 6pm Sunday: closed
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
