Customer Notice

Phishing scams – a fraudulent attempt to get sensitive information – are very common and can result in the loss of your personal data and/or your money.

Protect yourself and your family by remembering these things:

• Any email from us will always have your Customer ID.

• If you have any doubts about a link you have been sent, type the website address into your web browser directly or use your mouse to hover over a link without clicking. This will let you see if the website address is relevant to the email you received.

• We will never request your password, pin number, credit card number, CVC number, or access to your device in an email.

• Our automated calling service will confirm your customer number, our telephone number and our hours of operation during the call. We would not ask you to dial 1 to speak with an operator or anything similar. If you receive a suspicious call, please hang-up immediately.

• If you receive a suspicious email or text message delete it and do not click on any links.

Remember, the disclosure of your personal information is a breach of our Terms and Conditions and we cannot be responsible if it results in a loss of money.

Please feel free to contact us if you have any questions or concerns. You can reach us on 0800 119 100 in NZ or 0064 9 580 7399 if you are overseas.


By continuing to browse this site, you agree to the terms of our Privacy Policy, including providing us with the consents contained therein, and our use of cookies. You can review our Privacy Policy page to find out more about how we collect, disclose, use, store or otherwise handle Personal Information and how we use cookies.

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