We’re here to help
We’re here to help
The love and support of the entire Q Card team is with all of New Zealand during these uncertain and rapidly changing times. If we stick together and care for each other, we will get through this.
We want to reassure you that the Q Card team have been categorised as an essential financial service and there is unlikely to be any disruption to our operations. We’ll remain open throughout the lockdown period so you can continue to use Q Card to purchase the products and services you need.
Our customer services teams are available and ready to help should you have any questions about your current situation during this time. Head to our contact us page to find out more on how to get in touch.
Helping Kiwis get the essentials
We understand that for many Kiwis, purchasing products such as whiteware, heaters, blankets and devices is a necessity during the next few months. This is why we’re offering 6 months no payments and no interest*, with no minimum spend, on all essential non-food items purchased with your Q Card from Thursday 2 to Wednesday 8 April 2020 at the following online stores: Farmers, The Warehouse, Heathcotes, Noel Lemming, the Baby Factory and PB Tech.
Don’t forget your Q Card unlocks Long Term Finance Deals at hundreds of retailers around New Zealand which means you may have the choice to purchase your essential items through a longer term flexible finance option. Find out what offers are available by heading to our Q Deals page.
Hardship
The wellbeing of our customers, team and retailers are our priority and we’re doing everything we can to help. If you’re under financial pressure, please reach out to Q Card, we have a hardship policy designed to help you through these difficult times and an established financial wellbeing team to support you.
Keeping your details safe
One thing to watch out for in the current climate is online scams and fraud – this includes suspicious and unsolicited emails, phone calls and text messages. We’ll never contact you asking for your password, credit card number, PIN, CVC number, or access to your device in an email or text. If you receive a suspicious email or text message you should immediately delete it and do not click on any links. You can always contact us if you’re not sure of the authenticity.
Set up online statements
Still getting paper statements? It’s easy to set them up online and is a much faster and convenient way to access them while also relieving some of the pressure on NZ Post. Log on to My Account here and select the ‘online statements’ option. You’ll automatically get your next statement via email.
Download our App
Stay connected with the Q Card app. Access your account, view your balance and upcoming payments anytime, anywhere. Search ‘Q Card’ and download now through the “App store for iPhone” or Google Play for Android.
Take care of yourself, your whānau and your loved ones. Remember that we’re here to help and that we’ll get through this together.
The Q Card Team
*No payments and no interest for six months (“Payment Holiday”) is available on all Q EFTPOS purchase transactions online at all New Zealand based Farmers, PB Tech, Noel Leeming, The Warehouse, Heathcotes Appliances, Baby Factory only from Thursday 2 April 2020 to 11.59pm on Wednesday 8 April 2020 New Zealand Standard Time. The transaction date is determined by when the merchant processes the purchase and is outside the control of Consumer Finance Limited. Annual Account Fee of NZD$50 applies. Standard Interest Rate, currently 25.99% p.a. applies to any outstanding balance at end of Payment Holiday. Lending criteria, fees, terms and conditions apply. Rate and fees correct as at date of publication, subject to change. The Promoter reserves the right to extend, amend, suspend or terminate this offer and these terms and conditions at any time without notice.
