We’re here to help
We’re here to help
Our customer services teams are available and ready to help should you have any questions about your current situation during this time. Head to our contact us page to find out more on how to get in touch.
Helping Kiwis get what they need
Don’t forget with Q Mastercard you’ll enjoy 3 months zero interest, zero payments* on purchases, always. And that’s with no minimum spend.
Plus your Q Card unlocks Long Term Finance Deals at hundreds of retailers around New Zealand which means you may have the choice to purchase your essential items through a longer term flexible finance option. Find out what offers are available by heading to our Q Deals page.
Hardship
The wellbeing of our customers, team and retailers are our priority and we’re doing everything we can to help. If you’re under financial pressure, please reach out to Q Card using this form, we have a hardship policy designed to help you through these difficult times and an established financial wellbeing team to support you.
Keeping your details safe
One thing to watch out for in the current climate is online scams and fraud - this includes suspicious and unsolicited emails, phone calls and text messages. We’ll never contact you asking for your password, credit card number, PIN, CVC number, or access to your device in an email or text. If you receive a suspicious email or text message you should immediately delete it and do not click on any links. You can always contact us if you’re not sure of the authenticity.
Set up online statements
Still getting paper statements? It’s easy to set them up online and is a much faster and convenient way to access them while also relieving some of the pressure on NZ Post. Log on to My Account here and select the 'online statements' option. You'll automatically get your next statement via email.
Download our App
Stay connected with the Q Card app. Access your account, view your balance and upcoming payments anytime, anywhere. Search ‘Q Card’ and download now through the “App store for iPhone” or Google Play for Android.
Take care of yourself, your whānau and your loved ones. Remember that we’re here to help and that we’ll get through this together.
The Q Card Team
*No payments and no interest for three months (“Payment Holiday”) is available on all Q Mastercard Standard Purchases (excludes cash advances) in store and online. Annual Account Fee of $50 applies. Standard Interest Rate, currently 25.99% p.a. applies to any outstanding balance at end of Payment Holiday. Lending criteria, fees, terms and conditions apply. Rate and fees correct as at date of publication, subject to change.
