What to do if you have a complaint
We have an internal complaints handling process. If you have a problem, concern, or complaint about any part of our service, please contact us so that we can try to fix the problem:
By telephone: 0800 117 000
By email: email@example.com
By post: Flexi Cards Limited
QFE Group Dispute Resolution Team
Private Bag 94013
What if we don't agree on a resolution?
If we cannot agree on how to fix the issue, you can contact Financial Services Complaints Limited (“FSCL”), an independent dispute resolution scheme approved by the Minister for Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. You can contact FSCL:
By telephone: 0800 347 257
By email: firstname.lastname@example.org
By post: Financial Services Complaints Limited
PO Box 5967
For more information about our dispute resolution options, please see our QFE Disclosure Statement.